Privacy policy

Advance Matting is operated by Advance Matting Limited.

Our website has no accounts and does not use cookies, analytics or trackers. Our hosting provider may record technical information about visits, including IP addresses.

The Subscribe button takes you to a Mailchimp page, which collects your email address under Mailchimp's own privacy terms.

The enquiry links on this website open your email program. Your enquiry is not sent to us unless you send the email.

Warranty claims

If you have bought from Advance Matting, you can make a warranty claim on the claim form we give you. When you press Send, the form goes to us.

We ask for your company name, your name, phone number and email, your purchase order and invoice details, the product and quantity, a description of the fault, and photos of the product and its label. Please photograph the product, not people, and give only the details the claim needs.

We use this to assess and answer your claim, to arrange a replacement or credit, to make a claim on our own supplier when the product is covered by their warranty, and to keep a record of claims. If we make a claim on our supplier, we give them the product details, batch number and photos, but not your name. We give delivery details to our delivery providers when we send a replacement.

Claims and photos are kept in Advance Matting's business systems and are seen only by the staff who handle claims. Our cloud providers may store them outside New Zealand. We keep them for as long as needed to deal with the claim and meet our record-keeping obligations. We do not sell them.

You do not have to send this information, but we cannot assess a claim without the details marked as required.

If you email or phone us, we use the personal information you provide to respond and arrange any products or samples you request. Providing information is voluntary, but we may need your contact or delivery details to fulfil your request.

We share contact and delivery details with delivery providers where needed to fulfil your request.

We take reasonable steps to protect your personal information and keep it only for as long as needed for lawful purposes.

You can ask to access or correct your personal information, or raise a privacy concern, by contacting us:

Email: info@advancematting.co.nz
Post: Privacy Officer, Advance Matting, PO Box 44385, Point Chevalier, Auckland 1022.